Terms of Ascent

Last updated: 28.08.2026

1. Introduction

Welcome to solarculum.io (the “Website” or “Platform”).

These Terms & Conditions (the “Terms”) govern your access to and use of the Website and all services made available through it, including AI-generated astrology reports, forecasts, compatibility analyses, symbolic wellness insights, location analyses, Eastern astrology services, pet-related reports, professional insight tools, the AI Astrologer chat and any related features.

The Platform is owned and operated by Aurventis Lab Limited, a company incorporated in the United Kingdom (the “Company”, “we”, “us” or “our”).

By accessing or using the Platform, creating an Account, purchasing Stars, launching a Service or starting an AI Astrologer Session, you agree to these Terms.

Please read these Terms carefully before using the Platform or purchasing any paid Service.

If you do not agree with these Terms, you must not use the Platform. If any provision is unclear to you, you may contact us before purchasing or using a paid Service.

2. Company Information

Legal entity: Aurventis Lab Limited
Company registration number: 17415671
Registered address: 20 Wenlock Road, London, N1 7GU
General enquiries: [email protected]
Support email: [email protected]

3. Definitions

For the purposes of these Terms:

“Account” means the registered user account created through the Platform.

“AI Astrologer” means the separate AI-powered chat service available through the Platform.

“AI Astrologer Session” means a paid session during which a user may interact with the AI Astrologer subject to the duration, message limits and other conditions displayed before the session begins.

“Stars” means the internal Platform currency used to access paid Services.

“Input Data” means information submitted by a user, including names, dates of birth, times of birth, places of birth, gender, locations, profile information, questions, prompts and other information.

“Profile” means a saved set of information relating to the user or another person or animal.

“Report” means an astrology-related result, interpretation, analysis, forecast, recommendation or other output generated through the Platform.

“Service” means any report-generating tool, AI feature, astrology service or related functionality available through the Platform.

“Service Price” means the number of Stars required to launch a Service.

“User”, “you” or “your” means any person accessing or using the Platform.

4. Eligibility

You may use the Platform only if:

  1. you are at least 18 years old and have reached the legal age of majority in your country;
  2. you have the legal capacity to enter into a binding contract;
  3. your use of the Platform is permitted under applicable law;
  4. you are not subject to sanctions or other legal restrictions preventing us from providing Services to you;
  5. you provide accurate and lawful information; and
  6. you use the Platform only for lawful purposes.

You must not use the Platform from a country or territory where access to the Platform or the provision of our Services would violate applicable laws, sanctions, payment restrictions or regulatory requirements.

We may request information reasonably necessary to verify your age, identity, location, payment method ownership or eligibility.

If we cannot verify your eligibility, we may refuse access, restrict transactions, suspend Services or terminate your Account.

5. Nature of the Platform

The Platform provides automated, self-service astrology tools powered by software, artificial intelligence and third-party technology providers.

The Platform:

  1. is not a network of astrologers;
  2. does not connect users with human astrologers;
  3. does not provide live consultations with human professionals;
  4. does not create a professional adviser-client relationship;
  5. does not guarantee that any output has been reviewed by a person; and
  6. may generate Reports automatically using the Input Data submitted by the user.

Unless expressly stated otherwise, all Services are provided without human review.

6. Important Astrology and AI Disclaimer

6.1 Interpretive nature of astrology

Astrology is an interpretive and symbolic practice. It is not a scientifically validated method of diagnosing conditions, determining facts or predicting future events with certainty.

Reports and AI Astrologer responses may be used for:

  1. entertainment;
  2. personal reflection;
  3. self-discovery;
  4. exploration of symbolic themes;
  5. general lifestyle reflection; and
  6. consideration of possible perspectives.

Reports do not state objective facts about your personality, relationships, health, future, career, safety or circumstances.

6.2 AI limitations

Artificial intelligence may produce content that is inaccurate, incomplete, inconsistent, repetitive, misleading, inappropriate or not relevant to your circumstances.

Reports may:

  1. contain factual or interpretive errors;
  2. differ from reports generated using similar information;
  3. conflict with other astrology systems or interpretations;
  4. contain generalisations;
  5. omit relevant context; and
  6. produce conclusions that should not be relied upon.

We do not guarantee the accuracy, completeness, reliability, uniqueness or suitability of any Report.

6.3 No guaranteed outcomes

We do not guarantee that:

  1. predicted or described events will occur;
  2. a relationship will succeed or fail;
  3. a particular location will be suitable or safe;
  4. an employment, business or financial outcome will occur;
  5. a wellness pattern reflects your actual health;
  6. an individual will behave in a particular way; or
  7. following a Report will produce any specific result.

You remain solely responsible for your decisions, actions and personal safety.

6.4. Scores, percentages and labels

Any compatibility score, percentage, rating, match label, ranking, timing indicator or similar output displayed by the Platform is a symbolic product feature derived from the astrology methods and Input Data used by the relevant Service.

Such outputs are not scientifically or statistically validated measurements, probabilities, diagnoses, risk assessments or statements of objective fact.

A score, percentage, rating or label does not establish that an event will occur or that a person has a particular personality trait, feeling, intention, level of compatibility or likely future behaviour.

6.5. Scores, percentages and labels

You must not make, delay, avoid or materially change a high-impact decision solely because of a Report, score, rating or AI Astrologer response.

This includes decisions concerning health, mental health, medication, pregnancy, fertility, personal safety, relationships, travel, relocation, immigration, employment, education, contracts, legal rights, borrowing, investing, taxation, business operations or the care of an animal.

Where a decision may have significant personal, legal, medical, financial, employment or safety consequences, you should independently verify relevant facts and obtain current information or qualified professional advice where appropriate.

7. Not Professional Advice

The Platform and its Reports do not provide:

  1. medical advice;
  2. mental health or psychological advice;
  3. diagnosis or treatment;
  4. veterinary advice;
  5. legal advice;
  6. financial, investment or tax advice;
  7. emergency or crisis support;
  8. employment or recruitment advice;
  9. professional risk assessments; or
  10. safety, travel or relocation advice.

You must not use the Platform as a substitute for a doctor, therapist, veterinarian, lawyer, financial adviser, emergency service or other qualified professional.

You must not delay, disregard or replace professional assistance because of information generated by the Platform.

If you believe that you or another person may be in danger or experiencing an emergency, contact the appropriate emergency service or qualified professional immediately.

8. Wellness Services

Any wellness-related Service provides only general symbolic guidance, lifestyle reflection, personal rhythm insights, energy patterns or self-awareness content.

Wellness Services do not:

  1. diagnose a disease, disorder or medical condition;
  2. measure your physical or mental health;
  3. predict illness;
  4. recommend medical treatment;
  5. assess fertility, pregnancy or reproductive health;
  6. determine whether medication is safe or appropriate; or
  7. replace professional medical care.

Descriptions such as “energy”, “vitality”, “balance”, “cycle” and “wellness” are used in a symbolic or lifestyle context unless expressly stated otherwise.

9. Professional and Team Services

Professional, leadership, communication and team-related Services are intended only for self-awareness and general reflection.

They must not be used:

  1. to make hiring or dismissal decisions;
  2. to rank, score or screen candidates;
  3. to determine suitability for employment;
  4. to evaluate job performance;
  5. to make promotion, compensation or disciplinary decisions;
  6. to assess protected characteristics;
  7. as the sole or primary basis for any employment decision; or
  8. in any manner that violates employment, equality, discrimination or data protection laws.

You are responsible for ensuring that any professional use of the Platform is lawful, proportionate and transparent.

10. Account Registration

10.1 Account information

Registration is required to purchase Stars and access paid Services.

You must provide accurate, complete and current information requested during registration and onboarding. This may include:

  1. your name;
  2. date of birth;
  3. time of birth;
  4. place of birth;
  5. gender;
  6. email address; and
  7. password.

You must update your information if it changes or becomes inaccurate.

10.2 One Account per user

Unless we expressly approve otherwise, each user may create and control only one Account.

You must not create multiple Accounts to obtain additional free Stars, promotional benefits or other advantages.

10.3 Account security

You are responsible for:

  1. maintaining the confidentiality of your password;
  2. securing the devices used to access your Account;
  3. activity carried out through your Account; and
  4. notifying us promptly if you suspect unauthorised access.

You must not sell, rent, transfer, share or otherwise provide your Account to another person.

We may temporarily restrict an Account where we reasonably suspect unauthorised access, fraud, account sharing or a security incident.

11. Profiles and Information About Other People

The Platform may allow you to create Profiles for partners, friends, relatives, children, clients, colleagues, pets or other persons.

Before submitting information about another person, you confirm that:

  1. you have their permission or another valid legal basis to submit and use their information;
  2. you are authorised to request the relevant Service for that person;
  3. the information is accurate to the best of your knowledge;
  4. your use of the information does not violate their privacy or other rights; and
  5. you will not use the resulting Report to harm, manipulate, discriminate against or mislead that person.

Where information relates to a child, you must be the child’s parent, legal guardian or another person lawfully authorised to provide that information.

You must not secretly create Profiles for stalking, surveillance, harassment, coercion, discrimination, employment screening or other harmful purposes.

A Report relating to another person does not verify or establish that person’s identity, personality, feelings, intentions, consent, reliability, safety or future behaviour.

You must not treat such a Report as evidence about that person or use it to justify surveillance, coercion, harassment, discrimination, confrontation or other harmful conduct.

We may remove or restrict a Profile if we reasonably believe that the information was submitted without proper authority or is being used unlawfully.

12. Service Catalogue, Pricing and Availability

The Platform may offer different categories of Services, including:

  1. personal and natal astrology;
  2. daily, weekly, monthly and annual forecasts;
  3. love and compatibility;
  4. moon and wellness insights;
  5. location and astrocartography;
  6. traditional astrology;
  7. Vedic astrology;
  8. Chinese and Eastern astrology;
  9. pet and animal astrology;
  10. professional and team insights; and
  11. the AI Astrologer.

The availability, description, required Input Data, estimated delivery method and Service Price will be displayed on the relevant Service page.

We may add, remove, rename or modify Services at any time. Removing a Service will not affect a Report that has already been successfully generated and remains available in your Account, unless continued storage is no longer reasonably possible or is restricted by law.

Service Prices may change. A price change will not affect a Service that you have already confirmed and successfully launched.

We may correct obvious pricing, description or technical errors before a Service is supplied.

13. Stars

13.1 Nature of Stars

Stars are internal Platform units used exclusively to access paid Services.

Stars:

  1. are not legal tender;
  2. are not electronic money;
  3. do not constitute a bank account, deposit or financial instrument;
  4. do not accrue interest;
  5. have no value outside the Platform;
  6. cannot be withdrawn or exchanged for cash;
  7. cannot be sold or transferred between users; and
  8. may only be used for Services offered through the Platform.

Purchasing Stars gives you a limited, personal, revocable and non-transferable right to use eligible Platform Services.

13.2 Stars packages

The number of Stars, price, currency and any applicable taxes will be displayed before purchase.

The number of Stars received may differ between packages and promotions. We do not guarantee a fixed monetary conversion rate for Stars unless such a rate is expressly displayed at the time of purchase.

13.3 Purchased Stars

Purchased Stars do not expire while your Account remains active unless a different expiry period is clearly disclosed before you purchase them.

13.4 Free and promotional Stars

Free, bonus or promotional Stars:

  1. may have an expiry date;
  2. may be subject to additional conditions;
  3. cannot be exchanged for money;
  4. are not refundable;
  5. may be removed if obtained through fraud, multiple Accounts or promotional abuse; and
  6. may be used before or after purchased Stars according to the rules displayed on the Platform.

13.5 Stars balance corrections

We may correct a Stars balance where it has been affected by:

  1. a technical error;
  2. duplicate Stars;
  3. an unsuccessful or reversed payment;
  4. a chargeback;
  5. fraudulent or unauthorised activity;
  6. promotional abuse; or
  7. an incorrect Service deduction.

We will not remove legitimately purchased Stars without a valid reason.

14. Payments

Payments are processed by third-party payment providers.

The Platform may accept Visa, Mastercard or other payment methods displayed at checkout.

By submitting a payment, you confirm that:

  1. you are authorised to use the selected payment method;
  2. the billing information is accurate;
  3. you authorise the payment of the full amount displayed; and
  4. you understand that your payment may be subject to checks by us or the payment provider.

We do not intend to store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider.

Payments may be available in EUR, USD and GBP.

Your bank or payment provider may apply currency conversion fees, foreign transaction fees or other charges. We do not control those charges.

15. Taxes

Prices may include or exclude VAT or other applicable taxes depending on your location and the information displayed at checkout.

The final amount payable, including applicable taxes collected by us, will be shown before you confirm the purchase.

You are responsible for charges or taxes that your bank, payment provider or local authority imposes directly on you.

16. Launching a Service

Before launching a Service, the Platform will normally display:

  1. the Service description;
  2. the Input Data required;
  3. the Service Price in Stars; and
  4. a confirmation that Stars will be deducted following successful delivery.

You are responsible for reviewing the Service and Input Data before confirming the request.

A Service request is created when you confirm the launch through the Platform.

Stars are deducted only when the Service has been successfully processed and a result has been made available to you.

If the Platform or a connected service provider fails to return a usable result because of a technical error, the relevant Stars will not be deducted. If they were deducted automatically, they will be restored within a reasonable period.

A Service will not be considered unsuccessful merely because:

  1. you disagree with the interpretation;
  2. the Report does not meet your subjective expectations;
  3. the result is unfavourable;
  4. you entered incorrect or incomplete Input Data;
  5. your birth time or location was inaccurate;
  6. you selected the wrong Profile or Service; or
  7. a different astrology system would produce another interpretation.

17. Reports and Report History

A successfully generated Report may be saved in your Account.

The Platform may allow you to:

  1. view previous Reports;
  2. reopen Reports without paying again;
  3. see the date on which a Report was generated;
  4. see the Service used; and
  5. see the Profile connected to the Report.

Unless the Platform expressly provides otherwise, you may not:

  1. edit the generated Report;
  2. alter the original generation data;
  3. delete individual Reports separately; or
  4. download Reports as PDF files.

The absence of an individual Report deletion feature does not limit any rights you may have under applicable data protection law.

Reports may become unavailable if:

  1. you delete your Account;
  2. retention is no longer permitted or required;
  3. the Platform is discontinued;
  4. continued storage creates a legal or security risk; or
  5. a technical incident makes recovery impossible despite reasonable measures.

You should not use the Platform as your only permanent storage location for information that is important to you.

18. AI Astrologer

The AI Astrologer is an AI-powered chat system and not a human astrologer, therapist, medical professional, lawyer, financial adviser or other professional adviser.

Before an AI Astrologer Session begins, the Platform will clearly inform you that you are interacting with an AI system.

AI Astrologer responses may be inaccurate, incomplete, inconsistent or inappropriate for your circumstances and are subject to the limitations described in Sections 6 and 7.

The AI Astrologer is not an emergency or crisis service. If you believe that you or another person may be in immediate danger or require urgent professional assistance, contact the appropriate emergency service or qualified professional.

Unless expressly stated otherwise, the AI Astrologer:

  1. does not automatically access your saved Profiles;
  2. does not access your previous Reports;
  3. does not remember previous sessions;
  4. does not continue previous conversations; and
  5. does not save the chat history after the Session ends.

You must enter any information required for the conversation yourself.

The applicable Session Price, duration and usage conditions will be displayed before the Session begins.

A Session may end:

  1. when you close or leave the Session;
  2. when the displayed time limit expires;
  3. after a period of inactivity;
  4. if your internet connection is lost for an extended period;
  5. if you violate these Terms; or
  6. if the Session must be stopped for security or technical reasons.

Closing a functioning Session voluntarily does not normally entitle you to a refund.

If a material technical failure prevents reasonable use of the Session, we may restore the relevant Stars, provide a replacement Session or issue another remedy required by applicable law.

Chat history may not be recoverable after the Session ends.

19. Consumer Cancellation Rights and Refunds

19.1 Statutory rights

Nothing in these Terms excludes or limits any mandatory consumer rights that apply to you.

19.2 Purchases of unused Stars

If you are acting as a consumer, you may have a statutory right to cancel an online purchase within the applicable cancellation period.

A request to cancel a purchase of unused Stars must be submitted to [email protected].

Any refund will be subject to:

  1. applicable consumer law;
  2. the number of Stars already used;
  3. promotional or bonus Stars included in the package;
  4. payment processing status;
  5. fraud and security checks; and
  6. any express request you made for immediate supply.

We will not refund Stars that have already been used to obtain a successfully supplied Report or AI Astrologer Session, except where required by law or where the Service was defective.

19.3 Immediate supply

Services are designed to be supplied immediately after confirmation.

Before immediate supply begins, we may ask you to:

  1. expressly request that the Service begin before the end of any statutory cancellation period; and
  2. acknowledge that you may lose your right to cancel once the relevant digital content or Service has been fully supplied.

Once a Report has been generated or an AI Astrologer Session has begun, change-of-mind refunds may no longer be available.

19.4 Technical failures

Where a technical failure prevents delivery of a usable result, we may:

  1. avoid deducting the relevant Stars;
  2. restore deducted Stars;
  3. repeat the Service without an additional charge;
  4. provide replacement access; or
  5. issue a monetary refund where required by law.

19.5 Incorrect Input Data

We are not required to provide a refund or free replacement where the Service was generated correctly using inaccurate, incomplete or incorrectly selected information provided by you.

19.6 Duplicate or unauthorised charges

Contact us promptly if you believe that:

  1. you were charged more than once;
  2. an incorrect amount was charged; or
  3. your payment method was used without permission.

We may request reasonable evidence before approving a refund.

19.7 Refund method

Approved monetary refunds will normally be made to the original payment method, unless another method is required by law or agreed with you.

Processing times may depend on the payment provider or bank.

20. Promotions and Promotional Codes

Promotions and promotional codes may:

  1. be available for a limited period;
  2. apply only to selected users, Stars packages or territories;
  3. require a minimum purchase;
  4. be limited to one use per user, Account, payment method, household or device;
  5. be subject to separate conditions; and
  6. be changed or withdrawn before they are redeemed.

We may cancel promotional benefits obtained through multiple Accounts, automation, fraud, misleading information or attempts to bypass promotional restrictions.

Withdrawal of a promotion will not affect a purchase already completed in accordance with its valid terms.

21. Verification and Fraud Prevention

We may conduct automated or manual checks to protect users, payments and the Platform from fraud, unauthorised transactions, account compromise and abuse.

We may review:

  1. Account information;
  2. payment status;
  3. transaction history;
  4. Stars activity;
  5. device and login information;
  6. location and risk indicators;
  7. refund and chargeback history; and
  8. communications with support.

Where reasonably necessary, we may request:

  1. proof of identity or age;
  2. proof of address;
  3. proof of payment method ownership;
  4. transaction receipts;
  5. confirmation from the payment account holder;
  6. proof of Account ownership; or
  7. other information required to verify a transaction.

While a review is ongoing, we may temporarily restrict purchases, Stars use, refunds or Account access.

If information is false, altered, misleading, inconsistent or cannot reasonably be verified, we may refuse the transaction, restore or reverse Stars, suspend the Account or take another proportionate protective measure.

Information collected for verification will be handled in accordance with our Privacy Policy and applicable law.

22. Prohibited Conduct

You must not:

  1. use the Platform for unlawful, fraudulent or deceptive purposes;
  2. provide false or misleading information;
  3. access another person’s Account without permission;
  4. use another person’s payment method without authority;
  5. create multiple Accounts to obtain benefits;
  6. sell, transfer or exchange Stars;
  7. use bots, scripts or automated systems without permission;
  8. scrape, harvest or systematically extract Platform data;
  9. interfere with the Platform’s operation or security;
  10. test or exploit vulnerabilities without written authorisation;
  11. reverse engineer Platform software except where applicable law expressly permits it;
  12. bypass access, payment, Stars or security controls;
  13. upload malware or harmful code;
  14. use the Platform to harass, threaten, stalk or manipulate another person;
  15. submit unlawful, abusive, discriminatory or infringing content;
  16. use Reports for unlawful discrimination or prohibited profiling;
  17. use professional Services to make automated employment decisions;
  18. misrepresent a Report as medical, scientific or professional advice;
  19. use Platform content or Reports to train competing AI systems without permission; or
  20. use the Platform in a manner that may harm us, other users or third parties.

23. Third-Party Technology and Services

The Platform may depend on third-party providers, including:

  1. astrology data providers;
  2. AI model providers;
  3. cloud and hosting providers;
  4. location and mapping services;
  5. payment processors;
  6. analytics and security providers; and
  7. email and communication providers.

Third-party services may be subject to their own terms and privacy policies.

We are not affiliated with or endorsed by a third-party provider merely because its technology is used or referenced through the Platform.

We may change a third-party provider where reasonably necessary for quality, security, availability, compliance or business continuity.

Third-party outages, restrictions or changes may temporarily affect the Platform. This does not remove any statutory remedy you may have where we fail to provide a paid Service as agreed.

24. Input Data

You retain any rights you lawfully hold in your Input Data.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, analyse and format Input Data only as reasonably necessary to:

  1. operate the Platform;
  2. generate requested Reports;
  3. provide AI Astrologer Sessions;
  4. maintain Account history;
  5. prevent fraud and abuse;
  6. provide customer support;
  7. comply with legal obligations; and
  8. improve the reliability and safety of the Platform, subject to our Privacy Policy.

You confirm that you have all rights and permissions required to submit the Input Data.

You must not submit information that is unlawful to possess or process.

25. Intellectual Property

The Platform and its contents, including its software, design, interface, branding, databases, service descriptions, graphics and original written content, are owned by us or our licensors.

Except as permitted by these Terms, you must not:

  1. copy or reproduce Platform content;
  2. distribute or commercially exploit Platform materials;
  3. create a competing database or service;
  4. remove copyright or ownership notices;
  5. use our branding without permission;
  6. resell access to the Platform;
  7. frame or mirror the Platform; or
  8. use Platform materials for AI training or model development.

All third-party trademarks remain the property of their respective owners.

26. Use of Reports

Subject to payment of the applicable Service Price and compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable licence to view, save and share your Reports for lawful personal purposes.

You may share a Report privately with the person to whom it relates, provided you have the right to do so.

A Service expressly labelled as a professional Service may be used as supporting material in your own lawful client work. You must:

  1. obtain any necessary consent from the client;
  2. explain that the content was generated using AI and astrology;
  3. not present the Report as medical, scientific, legal, financial or employment advice;
  4. independently review the Report before sharing it; and
  5. remain responsible for how you use or communicate the Report.

Unless we expressly authorise it, you must not:

  1. resell a Report as a standalone product;
  2. mass-produce Reports for resale;
  3. remove branding to present the Report as entirely your own automated product;
  4. publish Reports containing another person’s private information;
  5. use Reports to train another AI system; or
  6. claim exclusive ownership of the underlying astrology methods, templates or Platform technology.

AI-generated outputs may not be unique. Other users may receive the same or similar wording, themes or interpretations.

27. Feedback, Reviews and Testimonials

If you submit feedback, a review or testimonial, you confirm that it reflects your genuine experience and does not contain false, unlawful or infringing material.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submitted material for operating and promoting the Platform.

We will not publish personal information beyond what you authorised us to display.

You may ask us to stop using an identifiable testimonial in future promotional materials by contacting us. This will not require us to recall material already lawfully produced or distributed where doing so is not reasonably practicable.

28. Privacy

Our collection and use of personal data are described in our Privacy Policy:

Privacy Policy: https://solarculum.io/en/privacy-of-ascent

The Privacy Policy forms part of the rules governing your use of the Platform.

You should review the Privacy Policy before creating an Account or submitting personal information about yourself or another person.

29. Account Suspension and Termination

We may suspend or restrict your Account where reasonably necessary to:

  1. investigate suspected fraud or unauthorised access;
  2. protect Platform security;
  3. prevent harm to users or third parties;
  4. enforce these Terms;
  5. respond to a payment dispute or chargeback;
  6. comply with legal or regulatory obligations; or
  7. address a material technical risk.

We may terminate your Account if:

  1. you materially or repeatedly violate these Terms;
  2. your activity is fraudulent, unlawful or seriously abusive;
  3. you attempt to bypass Platform controls;
  4. you provide materially false verification information;
  5. continued access would create a legal or security risk; or
  6. we are legally required to do so.

Where reasonably possible, we will explain the general reason for a restriction or termination. We may withhold information where disclosure would compromise security, fraud prevention or a legal investigation.

30. Account Deletion and Stars

You may request deletion of your Account through the available Account settings or by contacting support.

Account deletion may result in the permanent loss of:

  1. Profiles;
  2. Reports;
  3. Account settings;
  4. unused promotional Stars; and
  5. other saved Platform content.

Before completing deletion, we may require identity or Account ownership verification.

Unused purchased Stars will be handled in accordance with Section 19 and applicable law. Where appropriate, we may refund the original net purchase value attributable to unused purchased Stars, excluding free or promotional Stars.

We may retain payment, tax, fraud prevention, dispute and legal records where retention is required or permitted by law.

Account deletion does not cancel obligations or liabilities that arose before deletion.

31. Chargebacks and Payment Disputes

You should contact support before initiating a chargeback so that we have a reasonable opportunity to investigate the issue.

This does not limit any legal right you may have to contact your bank or payment provider.

We may suspend relevant transactions or Account features while a payment dispute is being investigated.

If a payment is reversed after Stars have been used, we may:

  1. deduct the corresponding Stars;
  2. restrict the Account;
  3. request payment of an outstanding amount;
  4. cancel Services not yet supplied; or
  5. take reasonable action to recover losses caused by fraudulent or abusive activity.

Submitting a knowingly false payment dispute or chargeback is prohibited.

32. Platform Availability and Changes

We aim to make the Platform reasonably available but do not guarantee continuous or error-free access.

The Platform may be unavailable because of:

  1. maintenance;
  2. security updates;
  3. technical failures;
  4. third-party outages;
  5. internet or hosting failures;
  6. legal restrictions;
  7. emergency changes; or
  8. events outside our reasonable control.

We may modify the Platform to improve functionality, security, compliance or user experience.

We will not materially reduce a paid Service after it has been purchased without providing an appropriate remedy where required by law.

33. Consumer Liability Provisions

If you use the Platform as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill in providing the Platform or a paid Service.

Subject to applicable law, we are not responsible for loss to the extent that it results from:

  1. circumstances that were not reasonably foreseeable when the relevant contract was formed;
  2. inaccurate, incomplete or incorrect Input Data supplied or selected by you;
  3. your decision to rely solely on a Report, score, rating or AI Astrologer response for a purpose that these Terms clearly state it should not be used for, provided that the relevant Service was supplied as described and with reasonable care and skill;
  4. your decision not to obtain independent professional advice, current official information or emergency assistance where these Terms clearly state that such advice, information or assistance should be obtained;
  5. your failure to take reasonable precautions in circumstances involving personal, financial, legal or physical safety;
  6. unauthorised access resulting from your failure to take reasonable steps to protect your Account or login credentials; or
  7. business losses arising from your use of the Platform as a consumer.

Nothing in these Terms excludes or limits our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. breach of statutory consumer rights;
  4. failure to provide a Service with any standard of care, quality or conformity that applicable consumer law requires and does not permit us to exclude; or
  5. any other liability that cannot lawfully be excluded or limited.

Nothing in this Section limits any right or remedy available to you under applicable consumer law.

34. Business Users

This Section applies if you use the Platform wholly or mainly for purposes connected with your trade, business, profession or occupation.

To the maximum extent permitted by law, we will not be liable to a Business User for:

  1. loss of profit;
  2. loss of revenue;
  3. loss of business;
  4. loss of opportunity;
  5. loss of anticipated savings;
  6. loss of goodwill;
  7. loss or corruption of data; or
  8. indirect or consequential loss.

Our total aggregate liability to a Business User arising from or connected with the Platform will not exceed the total amount paid by that Business User to us during the 12 months preceding the event giving rise to the claim.

Nothing in this Section excludes liability that cannot legally be excluded.

A Business User will be responsible for reasonable losses, liabilities and costs incurred by us as a direct result of that Business User’s unlawful use of the Platform, infringement of third-party rights or material breach of these Terms.

35. Force Majeure

We will not be responsible for delay or failure caused by circumstances outside our reasonable control.

Such circumstances may include:

  1. internet or telecommunications failures;
  2. cloud or hosting outages;
  3. cyberattacks;
  4. payment processor failures;
  5. third-party API failures;
  6. natural disasters;
  7. war, civil unrest or terrorism;
  8. strikes or labour disputes;
  9. government action;
  10. sanctions or legal restrictions; and
  11. major public health emergencies.

This Section does not remove any consumer right that cannot legally be excluded.

36. Changes to These Terms

We may update these Terms to reflect:

  1. changes to the Platform;
  2. new Services or payment methods;
  3. legal or regulatory requirements;
  4. security and fraud prevention needs;
  5. changes to third-party services; or
  6. reasonable changes to our business operations.

The updated version will be published on the Platform with a revised “Last updated” date.

Where a change materially affects existing users, we will provide reasonable notice through the Platform, by email or by another appropriate method.

Changes will normally apply from their stated effective date and will not retrospectively alter a completed purchase unless required by law or agreed with you.

If you do not agree to updated Terms, you must stop using the Platform. Continued use after the effective date of the updated Terms constitutes acceptance of the revised Terms.

37. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you retain the benefit of any mandatory consumer protections provided by the law of the country in which you live. You may also have the right to bring proceedings in the courts of your usual place of residence.

If you are a Business User, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms or the Platform.

Before starting formal proceedings, both parties should attempt in good faith to resolve the dispute through written communication.

38. Complaints and Support

Questions, complaints and support requests may be sent to:

Support email: [email protected]
Postal address: 20 Wenlock Road, London, N1 7GU

Please include:

  1. your Account email;
  2. the relevant transaction or Service;
  3. the date of the issue;
  4. a clear description of the problem; and
  5. any relevant evidence.

We may request additional information to verify the Account or investigate the complaint.

We will aim to respond within a reasonable period.

39. Assignment

You may not transfer your rights or obligations under these Terms to another person without our written consent.

We may transfer our rights and obligations to another company as part of a restructuring, sale, merger or transfer of the Platform, provided that doing so does not reduce your mandatory legal rights.

Where appropriate, we will notify users of such a transfer.

40. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

41. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

42. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

43. Entire Agreement

These Terms, together with the Privacy Policy and any additional conditions clearly displayed before the purchase or use of a specific Service, constitute the agreement between you and the Company concerning the Platform.

If you are a consumer, this Section does not exclude statements or information that applicable law treats as forming part of the contract.

44. Contact

For questions about these Terms, contact:

Legal entity: Aurventis Lab Limited
Company registration number: 17415671
Registered address: 20 Wenlock Road, London, N1 7GU
Email: [email protected]

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